Privacy Policy

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Brandid Media Group Pty Ltd

Last updated: 2/8/2026

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Brandid Media Group Pty Ltd ("Brandid Media," "we," "us," "our") respects your privacy and is committed to protecting the personal information we collect from you. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This policy applies to personal information collected through our website (brandid.media), our contact and enquiry forms, our booking system, and in the course of providing our design, marketing, production and events services.

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1. What personal information we collect

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Depending on how you interact with us, we may collect:

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  • Contact details you provide through our forms, such as your name, business name, email address and phone number

  • Enquiry details, including which service or offer you enquired about (e.g. the Free Digital Brand Health Check, SEO Starter Pack, Organic & Paid Ads Campaign, Brand Overhaul, or 60 Day Content Bank) and any information you share about your business or project

  • Booking information if you schedule a call with us via our online booking system

  • Technical and usage information collected automatically when you visit our website, including IP address, browser type, device information, pages viewed, referring URLs, and approximate location (derived from IP address, not precise GPS location)

  • Client and billing information if you engage us for services, including business details, project files, and invoicing/payment records

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We do not knowingly collect sensitive information (such as health, financial hardship, or other special category data) unless you provide it to us voluntarily and it is directly relevant to a project we are engaged to deliver.

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2. How we collect personal information

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We collect personal information:

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  • Directly from you, when you complete a form on our website, book a call, email us, or engage us for services

  • Automatically, through cookies and similar tracking technologies on our website (see Section 4)

  • From third parties, such as referral partners, where you have consented to that referral

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3. Why we collect and use personal information

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We use personal information to:

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  • Respond to your enquiry and provide the free or paid service you have requested

  • Assess and deliver our design, marketing, production and events services

  • Send you information about your enquiry, project, or booking

  • Improve our website, services and marketing (including analysing which pages and campaigns are effective)

  • Invoice you and manage the commercial relationship, in line with our standard terms (payment required prior to commencement, invoices due within seven days)

  • Comply with our legal obligations

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We do not sell your personal information to third parties.

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4. Cookies, tracking pixels and advertising technology

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Our website uses cookies and similar tracking technologies, deployed through Google Tag Manager, to understand how visitors use our site and to measure the performance of our advertising. This includes:

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  • Google Tag Manager, which we use to manage the tags and scripts described below

  • Meta Pixel, which allows us to measure the effectiveness of our Meta (Facebook and Instagram) advertising and, where you have engaged with our ads or website, to show you relevant advertising on those platforms

  • Google Ads conversion tracking and Google Analytics, which allow us to measure the effectiveness of our Google advertising and understand website usage

  • Session and functional cookies used by our website platform (Squarespace) to enable core site functionality

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These technologies may collect information such as pages visited, actions taken on our site (for example, submitting an enquiry form), device and browser information, and, where you have interacted with our Meta or Google advertising, information that allows those platforms to attribute that interaction to you.

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Cross-border disclosure: Meta Platforms, Inc. and Google LLC are based in the United States, and information collected via the Meta Pixel and Google tracking technologies is transferred to and processed on their servers, which may be located outside Australia. By using our website, you acknowledge that your information may be disclosed to these overseas recipients. We encourage you to review Meta's Privacy Policy and Google's Privacy Policy to understand how they handle personal information.

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Managing cookies: you can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. [If a cookie consent banner is implemented, insert reference to it here, e.g.: "You can manage your cookie preferences at any time via the cookie settings link in our website footer."]

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5. Disclosure of personal information

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We may disclose your personal information to:

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  • Our staff and contractors, on a need-to-know basis, to deliver our services

  • Service providers who help us operate our business, including:

    • Squarespace (website hosting and forms)

    • Google (Tag Manager, Analytics, Ads, Calendar for bookings)

    • Meta (Pixel and advertising services)

    • Zoho CRM (client relationship management and enquiry tracking)

    • Payment processing and invoicing providers

  • Professional advisors (such as accountants or lawyers) where necessary

  • Regulatory or law enforcement bodies where required by law

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We require our service providers to handle personal information in accordance with applicable privacy laws, though we note that some of these providers (Meta, Google) act as independent data controllers for certain purposes, particularly advertising, and their own privacy policies also govern that use.

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6. Data security and retention

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We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes restricting access to personal information to authorised personnel and using reputable, secure third-party platforms for data storage and processing.

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We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements, after which it is securely deleted or de-identified.

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7. Your rights

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Under the Australian Privacy Principles, you have the right to:

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  • Request access to the personal information we hold about you

  • Request correction of any inaccurate or out-of-date information

  • Ask questions about how your personal information is collected, used or disclosed

  • Opt out of receiving direct marketing communications from us at any time

  • Lodge a complaint if you believe we have mishandled your personal information

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To exercise any of these rights, contact us using the details in Section 9. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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8. Changes to this policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

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9. Contact us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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Brandid Media Group Pty Ltd

Email: hello@brandid.media

Narrabeen: 3/1440 Pittwater Rd, Narrabeen, NSW 2101

Coolum Beach: 3/5 Junction Dr, Coolum Beach, QLD 4573

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