Privacy Policy

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1. Introduction

Brandid Media Group Pty Ltd (ABN  14 697 234 987 (“Brandid Media”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with this Website (brandid.media) and our dealings with prospective and current clients. It is intended to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What personal information we collect

Depending on how you interact with us, we may collect:

  • contact details you provide directly, such as your name, business name, email address and phone number, if you email us, message us on social media or fill in a form on the Website

  • information you share with us during a discovery call, proposal process or while working with us as a client

  • basic technical information collected automatically through the Website, such as browser type, device type and general location, and any cookies described in section 4 below

3. How we use your information

We use personal information to:

  • respond to enquiries and communicate with prospective and current clients

  • prepare proposals, scopes of work and invoices

  • deliver, manage and improve our services

  • send updates about Brandid Media, where you have agreed to receive them

  • meet our legal and accounting obligations

4. Cookies and website analytics

This Website uses cookies and similar technologies to help the site function and to understand how visitors use it. We currently use:

  • Google Analytics, which collects information about how visitors use the Website, such as pages viewed, time spent on the site, device and browser type and general location, to help us understand traffic and improve the Website

  • Meta Pixel, which helps us understand how visitors interact with the Website after seeing our ads on Facebook or Instagram, and allows us to show more relevant Brandid Media ads to people who have already visited the Website

These tools may place cookies on your device and may share some information with Google and Meta in line with their own privacy policies. You can control or disable cookies through your browser settings, opt out of Google Analytics using Google's browser add on, and manage the ads you see from Meta through your Facebook or Instagram ad preferences. Some parts of the Website may not work as well if cookies are disabled.

5. Sharing your information

We do not sell your personal information. We may share it with:

  • trusted service providers who help us run our business and deliver client work, such as our website host, cloud storage, project management and password management tools

  • our accounting and legal advisors, where reasonably required

  • a government body or authority, if required by law

Some of the tools we use, including Google, Meta, Klaviyo, Mailchimp and similar platforms, may store or process information on servers located overseas. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with this Policy and Australian privacy law.

6. Data security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. This includes storing credentials through secure, encrypted password management tools, limiting staff access to information on a need to know basis, and maintaining cybersecurity insurance. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and correction

You can ask us to access or correct the personal information we hold about you at any time by contacting us using the details below. We will respond within a reasonable timeframe.

8. Data breaches

If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in line with our obligations under the Notifiable Data Breaches scheme.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

11. Contact us

For any privacy related questions or requests, contact us at hello@brandid.media.

Last updated: 25 August, 2026

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